Last updated: September 19, 2026
Suggested URL: /return-refund-policy
At 6pmonlines, you have 30 calendar days from the delivery date to request a return. Enjoy 30-day hassle-free returns. This policy explains customer remorse returns, defective or damaged returns, how to get a return authorization, how to mail items back, and when refunds are issued.
Return window
You have 30 calendar days from the delivery date to request a return. The delivery date is the date the carrier marks the package as delivered. Requests made after 30 calendar days do not qualify for a remorse return. Defective or damaged items are reviewed within the same 30-calendar-day period.
Customer remorse returns
A customer remorse return means you changed your mind, ordered the wrong size, ordered the wrong color, or no longer want the item. For a remorse return:
- The item must be unused.
- The item must be in its original packaging.
- All original tags, boxes, dust bags, and included accessories must be returned.
- Footwear must not be worn outdoors.
- Apparel must not be washed, worn, altered, or damaged.
- Bags, sunglasses, and hats must be unused and returned with their original packaging.
- The return must be requested within 30 calendar days of delivery.
Defective or damaged returns
A defective return means the item arrived damaged, has a manufacturing defect, or does not match the product description. For a defective return:
- Contact us within 30 calendar days of delivery.
- Provide your order number, a description of the issue, and clear photos or video.
- Keep the item and all packaging until we give return instructions.
- Do not repair, alter, or use the item in a way that causes further damage.
- We will review the issue and provide a prepaid return label when the item qualifies.
Responsibility at a glance
| Return reason | Who starts the return | Return shipping | Restocking fee | Reset fee | Refund timing |
|---|---|---|---|---|---|
| Customer remorse | Customer contacts us for a return authorization | Free | None | None | 1–2 business days after we receive and inspect the return; 7–10 business days for the bank or payment provider to post the refund |
| Defective or damaged item | Customer contacts us with order number and photos | Free | None | None | 1–2 business days after we receive and inspect the return; 7–10 business days for the bank or payment provider to post the refund |
How to start a return
Email info@6pmonlines.com or use the contact form on our Contact Us page. Include:
- Order number
- Full name
- Email address used at checkout
- Item name and SKU, if available
- Reason for return
- Photos for defective or damaged items
We will reply with a return authorization and return instructions. Do not ship an item back before you receive these instructions. Returns sent without authorization can be delayed or refused.
How to mail your return
After you receive return instructions, pack the item securely. Include all original packaging, tags, and accessories. Write the return authorization number on the outside of the box or include it inside the package.
Mail the return to:
6pmonlines
4200 N Chelsea Ave
Kansas City, MO 64117
United States
Use the prepaid return label we provide. If you use a different shipping method, keep the tracking number. We are not responsible for returns lost in transit when you choose your own shipping method.
Refunds
Once we receive your return, we inspect it within 1–2 business days. If the return qualifies, we issue the refund to the original payment method. The refund amount includes the item price. Shipping is free, and returns are free. We do not charge a restocking fee, a return-to-stock fee, or a reset fee.
After we process the refund, your bank or payment provider usually takes 7–10 business days to post the funds. The exact posting time depends on your bank or payment provider.
Items that do not qualify for a remorse return
The following do not qualify for a remorse return:
- Items returned after 30 calendar days of delivery
- Used, worn, washed, altered, or damaged items
- Items missing original packaging, tags, or accessories
- Footwear worn outdoors
- Apparel with removed tags, stains, odors, or signs of wear
- Bags, sunglasses, or hats with signs of use
- Items damaged by the customer
Defective or damaged items are reviewed separately under the defective return process above.
Cancellations
You can cancel an order before it ships. Contact us at info@6pmonlines.com with your order number. If the order has not shipped, we cancel it and issue a full refund. If the order has shipped, use the return process in this policy.
Contact for returns
Email: info@6pmonlines.com
Phone: +1 816-785-5198
Hours: Monday–Friday, 9:00 AM–6:00 PM CT